-
Before you phone 999, write down the location and telephone number you are using.
-
The first person you will speak too will be the operator who will ask; "Which Service do you require?"
- Ambulance
- Police
- Fire
- Coastguard
-
Remain calm and speak slowly and clearly, even though you may be frightened or worried. Many names and addresses sound the same, so the slower you speak the less chance there will be of a mistake.
-
You will be asked to give the details you wrote down earlier (location and telephone number). This is in case you are cut off and we need to contact you.
-
You may be asked the nature of the incident, (i.e. A road accident, fall etc.)
-
How many casualties are involved?
-
What kind of injuries are there? (i.e. Are they breathing, bleeding, choking etc.)
-
Don`t Hang up until your told to do so by the ambulance operator.
-
If somebody is seriously injured or very ill, the ambulance operator will offer to assist you to give first aid until the ambulance arrives.
