Support Your
Midlands Air Ambulance Charity
If you don’t find the answer to your question below or elsewhere on our website, please contact us here.
How do I donate to MAAC?
How can I track my donation?
Donations over £10 are acknowledged by a letter from the charity if details have been provided, and donations over £50 from organisations will also receive a certificate. We will only send certificates for memorial donations if requested. If you would like one, please state when making the donation, or you can email supportercare@midlandsairambulance.com.
If you would like to find out your fundraising total, you can contact the charity via telephone on 0800 8 40 20 40.
How can I Gift Aid my donation?
If you would like to Gift Aid your donation click here.
How much does the charity need to raise?
The charity needs to raise in excess of £10 million every year to operate its three air ambulance helicopters and two critical care cars.
How else can I help the charity?
You can give your time to help the charity by volunteering, find out more here.
You can sign up to our Lifesaving Lottery online.
You could plan your own event and raise funds.
One in four lifesaving missions is funded by gifts in Wills, find out more about leaving a lasting legacy.
Take a look at our support us page to find out more.
How do I register my interest to become a volunteer?
You can call our volunteer manager, Alison Hill on 0800 8 40 20 40, or email alison.hill@midlandsairambulance.com. Find out more about volunteering here.
What areas does MAAC cover?
We cover six Midlands counties including Gloucestershire, Herefordshire, Shropshire, Staffordshire, Worcestershire and the West Midlands. We also provide secondary cover to the surrounding areas, such as Warwickshire and mid-Wales.
What colour are the MAAC helicopters?
MAAC’s helicopters are red. Occasionally, if our air ambulances are taken offline for routine maintenance, we use a spare aircraft from Babcock Mission Critical Services, which is normally red or yellow.
How can I contact the charity’s headquarters?
The charity’s HQ is located in Shifnal, Neachley Lane. The postcode is TF11 8UR. It’s open Monday – Friday, 8.30am – 4.30pm for processing donations and buying merchandise.
You can contact the HQ on the free phone number during the above opening hours on 0800 8 40 20 40.
How do I join the charity?
Visit our careers page for charity recruitment positions.
What do I need to do if I’m a business looking to support MAAC?
Simply visit our corporate partnerships page for further information and to contact the team.
How do I cancel or amend my direct debit?
You can cancel your direct debit directly through your bank. Let us know you’re cancelling or enquire about changes to your monthly donation by calling 0800 8 40 20 40.
Change in circumnstaces?
For any changes in your financial circumstances or change of address, let us know by emailing supportercare@midlandsairambulance.com.
How can I update my address?
You can email supportercare@midlandsairambulance.com.
How can I donate goods?
You can find your local shop here.
Why have I not got any mail from you?
Read about our GDPR rules here.
How do I join the lifesaving lottery?
You can sign up online or call them on 0844 567 0844.
Where do I find the lifesaving lottery results?
They are updated weekly here.
How do I check if the canvasser in my area is an official representative of the charity?
You can view the full list of canvassers here or call 0844 567 0844 for specific information or feedback.
How do I request a fundraising collection tin or arrange for my tin to be emptied?
Simply call us on the free phone number, 0800 8 40 20 40, to request a tin for your organisation.
You can request your tin to be emptied online here or by calling the number above.
In recent months we have received several enquiries from our supporters asking if we are connected to a charity called ‘Helicopter Emergency Service Equipment’ (HESE) also known as ‘Stoke Air Ambulance’. For clarification, it is important to note that HESE/Stoke Air Ambulance is a separate organisation and is not connected to Midlands Air Ambulance Charity. Read more about the clarification here.