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Midlands Air Ambulance Charity
Quality and Patient Safety Manager
Hybrid Working – 3 days a week at Cosford/Strensham and 2 days a week at home
37.5 hours per week
£45,000 per annum (negotiable based on experience)
About us
Midlands Air Ambulance Charity is an independent health care provider and is rated outstanding by the Care Quality Commissioned (CQC).
We are responsible for delivering a pre-hospital emergency helicopter-led service across the Midlands Region – we proudly serve the diverse communities of Gloucestershire, Herefordshire, Shropshire, Staffordshire.
Midlands Air Ambulance Charity (MAAC) is the largest Air Ambulance Charity in England serving a population of nearly seven million over six counties. We are an establish healthcare provider with over three decades of experience.
About the role
The Quality and Patient Safety Manager is responsible for promoting and assuring patient safety and high standards of clinical quality within the organisation. This role leads on the development and implementation of quality improvement initiatives, clinical governance policies, and monitoring frameworks that enhance patient outcomes and reduce clinical risk. A key aspect of the role is to foster a culture of safety, learning, and continuous improvement across clinical and operations.
The post holder will provide expert advice and assurance to the Chief Executive Officer, Senior Leadership Team, and relevant Board sub-committee on matters of clinical quality, compliance, and patient safety. They will work closely with the Clinical Quality and Operations Director and collaborate with the Non-Clinical Quality Manager to ensure alignment and consistency in quality efforts.
They will serve as the subject matter expert for the management, investigation, and reporting of adverse clinical incidents, ensuring learning is captured and actions are followed up. This includes interpreting and advising on regulatory requirements such as Duty of Candour and managing responses in line with statutory obligations. The post holder will support the Registered Manager with external regulatory bodies such as the Care Quality Commission (CQC), ensuring compliance with inspection requirements and national standards.
The role also carries responsibility for Infection Prevention and Control (IPC), ensuring that legal requirements and sector best practices are applied effectively. In addition, the post holder will lead on all safeguarding matters related to clinical activities, acting as a key liaison for internal teams and external agencies to ensure a robust safeguarding framework is in place.
The Quality and Patient Safety Manager will hold a relevant clinical qualification and registration (e.g. HCPC registered Paramedic or Critical Care Paramedic) and bring substantial experience in clinical governance, incident investigation, and healthcare quality systems. While this role carries no direct line management responsibilities, it requires strong leadership and influence across multidisciplinary teams.
Please refer to the job description and person specification for further information.
How to apply
Please download the application form or send a full up to date CV with covering letter to introduce yourself; highlighting key achievements and experience relevant to the role and send to recruitment@midlandsairambulance.com.
Please be advised that our shortlisting selection process is anonymised, and all personal information is removed from applications before being presented to the interview panel. This aims to eliminate unconscious bias, encouraging equality and diversity among our workforce.
Midlands Air Ambulance Charity reserves the right to close any of its job vacancies at any time if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible.
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Other information
We are committed to safeguarding and promoting the welfare and safety of all our stakeholders and expect all our staff to share this commitment. Post holders will be subject to a satisfactory Disclosure and Barring Service check (DBS).