FAQs

There are a number of ways you can donate:

• On our website
• Via Facebook
• By telephone by calling 0800 840 20 40
• By text – text MISSIONPOSSIBLE followed by the amount of your choice (eg. MISSION POSSIBLE £10) to 70085. Texts will be charges at the donation amount plus standard rate message
• By cheque – cheques should be made payable to Midlands Air Ambulance Charity and can be posted to Midlands Air Ambulance Charity, Airbase Avenue, Neachley, Shifnal TF11 8UR
• By BACS – email [email protected] with your full details. We can then give you a reference to use when making a BACS payment

Find out more information on the Lottery and how to sign up here.

The charity’s Airbase HQ is located in Shifnal near RAF Cosford. The postcode is TF11 8UR. It’s open Monday – Friday, 8.30am – 4.30pm for processing donations and buying merchandise.

You can contact the HQ on 0800 840 20 40 during the above opening hours. You can also email us using [email protected].

We may not have your consent to contact you in accordance with data protection and GDPR. You can read our GDPR policy here. If you would like to receive news from Midlands Air Ambulance Charity you can sign up for our regular Take Off magazine and our newsletter.

Results are updated weekly and posted on our website here.

A full list of canvassers (names and photos) is available on our website here. You can also call 0844 567 0844 for specific information or feedback.

We have received enquiries from our supporters asking if we are connected to a charity called ‘Helicopter Emergency Service Equipment’ (HESE) also known as ‘Stoke Air Ambulance’. For clarification, it is important to note that HESE/Stoke Air Ambulance is a separate organisation and is not connected to Midlands Air Ambulance Charity.

We are aware of regulatory action concerning Stoke Air Ambulance including (I) the Charity Commission’s Statutory Enquiry and (II) the Fundraising Regulator’s investigation, which finds Stoke Air Ambulance in breaches of the Code of Fundraising Practice.

We welcome the actions taken by both regulatory bodies. Strong and proactive oversight is essential to maintaining public confidence across the sector. Effective regulation protects donors, upholds trust, and ensures that charitable funds are used for genuine public benefit. We want to reassure the public and our supporters that Midlands Air Ambulance Charity remains firmly committed to the highest standards of governance, transparency, and ethical fundraising. For more than 35 years, we have built a proven track record of serving local communities with professionalism, integrity, and accountability. All of our fundraising activity is carried out in line with Charity Commission and Fundraising Regulator guidance, alongside recognised sector best practice, ensuring that every donation we receive is managed responsibly and used solely to support the delivery of pre-hospital emergency care. This includes providing hospital-level interventions at the scene of an incident through highly skilled helicopter emergency medicine doctors and critical care paramedics equipped with full life-support medical equipment.

As this matter relates to an external organisation, it would not be appropriate for us to comment further or on the specifics of the case.

You can use our dedicated Feedback page; this is where you can register a compliment, concern or complaint.

All open vacancies are listed on our website. Current vacancies can be viewed here. You may also be interested in volunteering options.

We operate a fleet of Airbus helicopters as well as critical care cars across our three airbases. For more info on the fleet, click here.

Each air ambulance mission costs on average £2,950 and each critical care car mission is £288.

The average time to rapidly reach and start treating a patient is just ten minutes from dispatch, either by critical care car or air ambulance, enabling us to continue to do what we do best…Saving Lives by Saving Time.

Midlands Air Ambulance Charity helicopters are red. Occasionally, if our air ambulances are taken offline for routine maintenance, we use a spare aircraft from Babcock Mission Critical Services, which is normally red or yellow.

We cover six Midlands counties across the heart of England: Gloucestershire, Herefordshire, Shropshire, Staffordshire, the West Midlands and Worcestershire. We also provide secondary cover to the surrounding areas, such as Warwickshire and mid-Wales.

Take a look at our Grants & Trusts page for further information and contact details.

The charity does not receive funding from the Government for its daily missions so relies entirely on the support and generosity of local people and businesses.

The charity needs to raise in excess of £20million every year to operate its three air ambulance helicopters and fleet of critical care cars.

All of our shops will be able to take donations of pre-loved items for resale in person. Find the details for all of our shops and more information on donations here.

We also offer a recycling programme whereby you can recycle unwanted items. Find out more about this here.

If you would like to Gift Aid your donation, click here.

Donations over £10 are acknowledged by a letter form the charity if details have been provided and donations over £50 from organisations will also receive a certificate. We will only send certificates for memorial donations if requested. If you would like one of these, please state when making the donation, or you can email [email protected]

If you would like to find out your fundraising total, you can contact the charity via telephone on 0800 8 40 20 40.

You can email [email protected]. Please provide your old address and donor number if possible so we can connect your request to your donor account.

You can cancel your direct debit directly through your bank. Let us know when you’re cancelling or enquire about changes to your monthly donation by emailing [email protected] or calling 0800 8 40 20 40.

For any changes in your financial circumstances or change of address, let us know by emailing [email protected]

Simply call us on 0800 8 40 20 40 to request a tin for your organisation.

You can request for your tin to be emptied online here or by also calling the number above.

Take a look at our Corporate Partnerships page for further information and contact details of the team.

You can call 0800 8 40 20 40 or visit our Volunteering page for more information and details on how to apply.

There are a number of ways that you can support the charity. You can give your time and get involved with volunteering or supporting our events.

You can also give financial support to the charity in a number of ways, including playing the Lifesaving Lottery, organising your own fundraiser, leaving a gift in your will and more. Find out more here

You can also support our high street shops with donations of pre-loved items for resale, or recycle unwanted items in our recycling banks. Learn more here.