Support Your
Midlands Air Ambulance Charity

FAQs

If you don’t find the answer to your question below or elsewhere on our website, please contact us here.

How do I donate to MAAC?

  • You can donate right here on our website
  • By telephone by calling 0800 8 40 20 40
  • By cheque to Midlands Air Ambulance Charity, Hawthorn House, Dudley Road, Stourbridge, DY9 8BQ
  • Or by BACS, just call us on the number above for details.

How can I track my donation?

Every donation is acknowledged with a confirmation email. Donations over £10 receive a letter from the charity, and donations of £50 or more receive a certificate.

If you would like to find out your fundraising total, you can contact the charity via telephone on 0800 8 40 20 40.

Where will my donation go?

Patient care is at the forefront of everything we do, which is why we are proud to say over 93p of every £1 donated, helps fund our lifesaving service.

Visit our mission reports, sign up to email updates or register to receive our quarterly magazine Take Off to find out about our latest missions.

How much does the charity need to raise?

The charity needs to raise in excess of £9 million every year to operate its three air ambulance helicopters and critical care car.

How else can I help the charity?

You can give your time to help the charity by volunteering, find out more here.

You can sign up to our Lifesaving Lottery online.

You could plan your own event and raise funds. Our fundraising platform supported by More Giving allows you to add your own event and be sponsored by friends and family.

One in four lifesaving missions is funded by Gifts in a Will, find out more about leaving a lasting legacy.

Take a look at our support us page to find out more.

How do I register my interest to become a volunteer?

You can call our volunteer manager, Alison Hill on 0800 8 40 20 40, or via email alison.hill@midlandsairambulance.com. Find out more about volunteering here.

What areas does MAAC cover?

We cover six Midlands counties including Gloucestershire, Herefordshire, Shropshire, Staffordshire, Worcestershire and the West Midlands. We also provide secondary cover to the surrounding areas, such as Warwickshire and mid-Wales.

MAAC COunty Map

What colour are the MAAC helicopters?

MAAC’s helicopters are red. Occasionally, if our air ambulances are taken offline for routine maintenance, we use a spare aircraft from Babcock Mission Critical Services, which is normally red or yellow.

How can I contact the charity’s headquarters?

The charity’s HQ is located at Hawthorn House in Stourbridge. The postcode is DY9 8BQ. It’s open Monday – Friday, 8.30am – 4.30pm for processing donations and buying merchandise.

You can contact the HQ on the free phone number during the above opening hours on 0800 8 40 20 40.

How do I join the charity?

Visit our careers page for charity recruitment positions.

Our health partners, West Midlands Ambulance Service, manage the recruitment process for our operational paramedics and doctors. You can find out more here https://wmas.nhs.uk/recruitment/

What do I need to do if I’m a business looking to support MAAC?

Simply visit our corporate partnerships page for further information and to contact the team. 

How do I cancel or amend my direct debit?

You can cancel your direct debit directly through your bank. Let us know you’re cancelling or enquire about changes to your monthly donation by calling 0800 8 40 20 40.

How do I join the lifesaving lottery?

You can sign up online or call them on 0844 567 0844.

Where do I find the lifesaving lottery results?

They are updated weekly here.

How do I check if the canvasser in my area is an official representative of the charity?

You can view the full list of canvassers here or call 0844 567 0844 for specific information or feedback. 

How do I request a fundraising collection tin or arrange for my tin to be emptied?

Simply call us on the free phone number, 0800 8 40 20 40, to request a tin for your organisation.

You can request your tin to be emptied online here or by calling the number above.

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