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Midlands Air Ambulance Charity
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General FAQs

If you don’t find the answer to your question below or elsewhere on our website, please contact us here.

How can I contact the charity’s headquarters?
The charity’s HQ is located in Shifnal, Neachley Lane. The postcode is TF11 8UR. It’s open Monday – Friday, 8.30am – 4.30pm for processing donations and buying merchandise.

You can contact the HQ on the free phone number during the above opening hours on 0800 8 40 20 40.
You can also email us using

How do I donate to the Midlands Air Ambulance Charity?

  • You can donate right here on our website
  • Via Facebook 
  • By telephone by calling 0800 8 40 20 40
  • By text - text MISSIONPOSSIBLE followed by the amount of your choice to 70085. (For example, MISSIONPOSSIBLE £10) Texts will be charged at the donation amount plus standard rate message.
  • By cheque to Midlands Air Ambulance Charity, Airbase Avenue, Neachley Lane. The postcode is TF11 8UR.
  • Or by BACS, email with your full details. We can then give you a reference to use when making the BACS payment.

How do I join the charity?
Visit our careers page for charity recruitment positions, or see our volunteering options.

How can I Gift Aid my donation?
If you would like to Gift Aid your donation click here

How can I track my donation?
Donations over £10 are acknowledged by a letter from the charity if details have been provided, and donations over £50 from organisations will also receive a certificate. We will only send certificates for memorial donations if requested. If you would like one, please state when making the donation, or you can email

If you would like to find out your fundraising total, you can contact the charity via telephone on 0800 8 40 20 40.

How can I donate goods?
You can find your local shop here.

Why have I not received information about Midlands Air Ambulance Charity?
We may not have your consent to contact you due to changes to data protection and GDPR. Please read about GDPR here and if you would like to hear about how your support is helping to save lives in your area, please get in touch via the contact methods above.

How do I join the lifesaving lottery?
You can sign up online or call them on 0844 567 0844.

Where do I find the lifesaving lottery results?
They are updated weekly here.

How do I check if the canvasser in my area is an official representative of the charity?
You can view the full list of canvassers here or call 0844 567 0844 for specific information or feedback. 

How do I complain or leave feedback?
You can use our dedicated feedback page; this where you a can Register a compliment, concern, or complaint.


Donor information Clarification on confusion between Midlands Air Ambulance Charity and an organisation called HESE and/or Stoke Air Ambulance.

In recent months we have received several enquiries from our supporters asking if we are connected to a charity called ‘Helicopter Emergency Service Equipment’ (HESE) also known as ‘Stoke Air Ambulance’. For clarification, it is important to note that HESE/Stoke Air Ambulance is a separate organisation and is not connected to Midlands Air Ambulance Charity. Read more about the clarification here.

Operational FAQs

What areas does MAAC cover?
We cover six Midlands counties including Gloucestershire, Herefordshire, Shropshire, Staffordshire, Worcestershire and the West Midlands. We also provide secondary cover to the surrounding areas, such as Warwickshire and mid-Wales.

What colour are the MAAC helicopters?
MAAC’s helicopters are red. Occasionally, if our air ambulances are taken offline for routine maintenance, we use a spare aircraft from Babcock Mission Critical Services, which is normally red or yellow.

How long does it take us to reach a patient?
The average time to rapidly reach and start treating a patient is jut ten minutes, either by critical care car or air ambulance, enabling us to continue to do what we do best…Saving Lives by Saving Time.

How much does each mission cost?
Each air ambulance mission costs on average £2,950 and each mission by critical care car £288.

What helicopters do we use?
For all information regarding our fleet click here.

Operational FAQs

Funding FAQs

How much does the charity need to raise?
The charity needs to raise in excess of £13-14 million every year to operate its three air ambulance helicopters and fleet of critical care cars.

Do we receive government funding?
The charity does not receive funding from the Government or National Lottery for its daily missions so relies entirely on the support and generosity of local people and businesses.

Donation FAQs

Change in circumstances?
For any changes in your financial circumstances or change of address, let us know by emailing

How do I cancel or amend my direct debit?
You can cancel your direct debit directly through your bank. Let us know you’re cancelling or enquire about changes to your monthly donation by calling 0800 8 40 20 40.

How can I update my address?
You can email

Getting Involved FAQs

How else can I help the charity?

  • You can give your time to help the charity by volunteering, find out more here.
  • You can sign up to our Lifesaving Lottery online.
  • You could plan your own event and raise funds.
  • One in four lifesaving missions is funded by gifts in Wills, find out more about leaving a lasting legacy.
  • Take a look at our support us page to find out more.


How do I register my interest to become a volunteer?
You can call our volunteer manager, Alison Hill on 0800 8 40 20 40, or email Find out more about volunteering here.

What do I need to do if I’m a business looking to support MAAC?
Simply visit our corporate partnerships page for further information and to contact the team. 

How do I request a fundraising collection tin or arrange for my tin to be emptied?
Simply call us on the free phone number, 0800 8 40 20 40, to request a tin for your organisation.

You can request your tin to be emptied online here or by calling the number above.

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